Shipping policy
Order Processing
Most orders ship within 1–2 business days. We process and ship orders Monday through Friday, excluding holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
- Items must be in stock to ship.
- Orders with a shipping address different from the billing address may take additional time while we verify payment.
- If we can't ship within the stated time, we'll email you a revised ship date, and you may cancel for a full refund.
Shipping Options Within the 48 Contiguous States
We ship to the 48 contiguous states via FedEx, or by LTL freight for large orders. FedEx shipping costs are calculated at checkout based on your order's weight, size and destination. LTL freight is quoted after your order is submitted. Transit times below begin once your order ships.
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Residential Addresses and P.O. Boxes
Residential addresses. Residential deliveries ship only via FedEx Home Delivery. Our checkout quotes FedEx Ground rates, which apply to business addresses. If an address quoted at Ground rates is later identified as residential, the shipping cost will increase. We will contact you to confirm the updated charge before your order ships.
P.O. boxes and military addresses. Due to carrier limitations, we cannot deliver to P.O. boxes or APO/FPO/DPO military addresses. Please provide a street address.
FedEx Expedited Shipping
FedEx Express Saver, 2Day and Overnight orders placed by 1:00 PM PST will ship the same business day. Orders placed after 1:00 PM PST will ship the next business day, so add one business day to the dates below.
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- Expedited shipping may not be available to every location. Expedited quotes are time-limited, and rates are not guaranteed.
- We cannot guarantee expedited delivery dates for clearance merchandise, which is in limited supply and may take longer to process.
LTL Freight Deliveries
LTL (less-than-truckload) freight is available for larger orders that are too big or heavy to ship by parcel. Your order is packed on one or more pallets and shares space on a truck with other shipments.
- Freight quote. Freight cost is calculated after your order is submitted. We will contact you with a shipping quote, and your order ships once you approve it.
- What's included. Freight service includes delivery to a loading dock or curbside only. Additional services, such as liftgate, inside delivery, or sorting and segregating, will incur additional fees. Please request them when you approve your quote.
- Delivery appointment. The freight carrier will call to schedule a delivery appointment. Transit typically takes 5–14 business days.
- Delivery restrictions. Let us know if your location has limited receiving hours, narrow streets or no access for large trucks.
- Inspect before signing. Count the pallets and check for visible damage before signing. Note any damage or shortage on the delivery receipt, since signing a clean receipt can make a damage claim difficult.
Local Delivery in Southern California
Businesses in select Southern California cities may qualify for our flat-rate local delivery. Local delivery is available to business addresses only, not homes. If your address qualifies, this option appears automatically at checkout. Contact us to check whether your area is eligible.
| Zone | Service Area |
| 1* |
Los Angeles County (except northern Los Angeles County, listed under Zone 3) and Orange County |
| 2* |
San Diego County and Ventura County |
| 3* |
San Bernardino County, Riverside County, and northern Los Angeles County, including Santa Clarita, Lancaster, Palmdale and the Antelope Valley |
*Zone areas are a general guide. Some addresses within these areas may not qualify for local delivery, and addresses near zone boundaries may be assigned to a different zone. Contact us to confirm eligibility for your address.
Local deliveries run Monday through Friday, except holidays, and are scheduled around your business's operating hours. Please make sure someone is available to receive the delivery before closing. Charges are based on your merchandise subtotal before tax and shipping.
| Zone | Order Amount | Delivery Charge |
| 1 | Less than $350.00 | $60.00 |
| 1 | $350.00 - $499.99 | $6.99 |
| 1 | $500.00 & up | $0.00 |
| 2 | Less than $350.00 | $60.00 |
| 2 | $350.00 - $499.99 | $10.00 |
| 2 | $500.00 & up | $0.00 |
| 3 | Less than $700.00 | $60.00 |
| 3 | $700.00 - $999.99 | $6.99 |
| 3 | $1000.00 & up | $10.00 |
Shipping Outside the Contiguous US
Hawaii and Alaska. Orders may ship via FedEx, USPS or another carrier. Costs depend on the size and weight of your order, and delivery times vary by service level.
Puerto Rico, US Virgin Islands and Guam. Orders may ship via FedEx, UPS, USPS or another carrier, and additional delivery time is required. Costs depend on the size and weight of your order; please contact us for details.
Canada and international. For any shipment outside the United States, please contact us for available shipping options and a quote. International orders ship DDU/DAP: the buyer is responsible for all duties, import taxes and customs fees.
Damaged, Lost or Missing Items
If your order arrives damaged or is missing items, please contact us within 3 days of the delivery date. We will work with you and the carrier to resolve it.
- Document the damage. Send your order number and clear photos of the outer packaging, the shipping label and the damaged items.
- Keep all packaging. Keep the boxes, packing materials and damaged items until the claim is resolved. The carrier may need to inspect them, and discarded packaging can void a claim.
- Freight (LTL) deliveries. Note any damage or shortage on the delivery receipt before signing. Damage found after unpacking (concealed damage) must be reported within 3 days of delivery.
- Lost packages. If tracking shows your package as delivered but you can't find it, check with neighbors or your receiving area first, then contact us. If tracking hasn't updated past the estimated delivery date, we will open a trace with the carrier.
- Resolution. Once the claim is confirmed, we will replace the damaged or missing items or issue a refund.
Questions?
Contact us at 310-988-8884 ext 1 or sales@yocupo.com.