Refund policy

Returns at a Glance

  • Return window: Request a return within 30 days of receiving your order.
  • RMA required: A Return Merchandise Authorization (RMA) is required for every return.
  • Restocking fee: Returns are subject to a 20% restocking fee.
  • Return shipping: You are responsible for return shipping costs. Original shipping charges are non-refundable.

  • No exchanges: We do not offer exchanges. Return the item for a refund and place a new order for the product you want.

The restocking fee and shipping costs do not apply to items that arrive damaged or defective, or to items we shipped in error. See Damaged, Defective or Wrong Items below.

Return Conditions

To qualify for a refund, returned items must be:

  • Unopened, unused and properly sealed in the original packaging
  • Received at our warehouse within 14 days of the date your RMA was issued

We inspect every return when it reaches our warehouse. If an item can't be resold, for example because the original packaging is damaged or missing, the contents are damaged or incomplete, or it shows signs of wear or use, your refund may be reduced or denied.

Items That Cannot Be Returned

  • Final sale items. Items marked Final Sale on the product page [including clearance items] cannot be returned.
  • Food products. Edible products [such as tea, syrups, powders and toppings] cannot be returned.

Damaged, Defective or Wrong Items

Please inspect your order carefully when it arrives.

  • At delivery. Note any visible damage, shortage or wrong items on the delivery documents before signing.
  • Report within 3 days. Contact customer service with your order number and photos of the packaging, shipping label and affected items.
  • No fees for our errors. If we confirm an item arrived damaged or defective, or we shipped the wrong item, we will replace it or issue a full refund. The restocking fee does not apply, and we cover the return shipping.
  • Inspection. Items reported as defective are inspected. If an item is found to be in good working order, the claim may be denied, and standard return terms apply.

How to Request a Return

  1. Contact customer service at 310-884-9888 or sales@yocupco.com.
  2. Provide your order number and the item numbers you want to return.
  3. We will email you an RMA. Include the RMA with your returned items; returns without an RMA will not be processed.
  4. Pack the items securely and ship them to:
    Yocup Company
    13711 S. Main Street
    Los Angeles, CA 90061

Return shipping. You can arrange your own shipping, or request a return label from us and have its cost deducted from your refund. For returns of palletized freight (LTL) orders, contact us for a return freight quote. We recommend a trackable shipping method, since you are responsible for returned items until they arrive at our warehouse. We cannot issue refunds for returns lost or damaged in transit.

Refunds

Most returns are processed within 3–5 business days after they arrive at our warehouse. Refunds are issued to your original payment method, minus the restocking fee, any return label cost and any deductions for unsalable condition. Your bank may take a few additional business days to post the refund.

Frequently Asked Questions

Can I cancel an order that has already shipped? Once an order is in transit, we cannot cancel it. You can refuse the delivery or return the order after it arrives. In either case, return shipping charges and the 20% restocking fee apply. Your refund is issued once the order is back at our warehouse and any deductions are applied.

Can I make an exchange? We do not offer exchanges. Please return the item for a refund and place a new order for the product you want.

How long does it take to receive my refund? Most returns are processed within 3–5 business days after they arrive at our warehouse. Your bank may take a few additional days to post the refund.

Do I have to pay for return shipping? Yes, unless the item arrived damaged or defective or we shipped the wrong item. You can use your own carrier or request our discounted return label, with the cost deducted from your refund.

Is there a restocking fee? Yes. Returns are subject to a 20% restocking fee. Additional deductions apply if items are not returned in resalable condition.

Still have questions? Contact us at 310-884-9888 or sales@yocupco.com.