Yocup Company Return Policy
Return Period: 30 days from purchase date, return shipping not included unless otherwise noted.
*For Shipped order that has not been received yet, it is recommended to refuse the shipment when carrier attempt to deliver.
20% Restocking fees apply to all return items except:
-You have recieved the wrong item
-The item received is defective
If shipping service is required, customers can choose to use carrier of their choice or Yocup can provide discounted return shipping label with our partner carrier.
Note once return request has been approved, the item must be returned/received within 30 days, once past, item is no longer accepted and refund will not be issued. In such case the customer has the choice of pay a shipping fees to have the item ship back or to dispose the item.
Once the order is returned back to our warehouse, a refund/credit will be issue in 1-3 business days. Please note for refund it may take 1-7 business days for it to appear on your bank account depenidng on banks once we have processed the refund. Note no credit/refund will be issued unless return item has been received and inspected.
Above term and conditions may not cover all details, If you have additional questions, please feel free to contact us via email or phone call.