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Frequently Asked Questions

Most Frequently Asked Questions

Q When will you ship out expedited order? (Overnight, 2-day, 3-day etc)
Q How come the items' availability on the website is not stable/accurate?
Q Does it matter which address I use to ship out my order? (Business or Residential)

FAQ Topics

Order

Q When will my order be shipped?
Q When will you ship out expedited order? (Overnight, 2-day, 3-day etc)
Q I am a business owner in CA. Can I get my tax waived?
Q I've received a wrong item, what do I do?

Shipping

Q Does it matter which address I use to ship out my order? (Business or Residential)
Q What do I do when I receive my pallet order?
Q Can I pick up my order?
Q How long is the transit time for my order?

Website

Q How come the items' availability on the website is not stable/accurate?
Q I am a business owner in CA. Can I get my tax waived?